SMS Terms & Opt-In
Effective July 30, 2026
EZ Online Ordering is a product of Ivywild Media — it is not a separate company or brand. Ivywild Media provides the online ordering service to restaurants and other food-and-beverage merchants (each, a “Merchant”), and all messaging described here is sent by Ivywild Media on the Merchant’s behalf. This page describes exactly how a customer consents to receive text messages about an order, what we send, and how to stop.
1. How customers opt in
Customers opt in at checkout on the Merchant’s online ordering page, which is hosted by Ivywild Media on the EZ Online Ordering platform. After entering their mobile number, the customer must check an unchecked consent box. The box is never pre-checked, is never bundled with any other agreement, and consent is not a condition of purchase — an order can be placed without opting in and tracked on the order status page instead.
This is the exact opt-in control as it appears at checkout:
Example only — a non-functional reproduction of the live checkout consent control.
Merchants cannot upload, import, or otherwise add phone numbers for messaging. Checkout is the only way a number enters our messaging system.
2. What we send
All messages are transactional and tied to an order the customer placed. We do not send marketing, promotional, or third-party messages, and we never message a number that has not opted in.
- One-time verification codes for the customer’s ordering account;
- Order confirmation with the estimated pickup or delivery time;
- Order-ready and out-for-delivery alerts;
- Delay, substitution, or cancellation notices for an order.
Sample messages
Your Ivywild Media verification code is 483920. Do not share this code. Reply STOP to opt out.
Demo Kitchen: Order #12345 is confirmed and will be ready at 6:45 PM. Reply STOP to opt out.
Demo Kitchen: Order #12345 is ready for pickup! Msg&data rates may apply. Reply HELP for help, STOP to opt out.
3. Message frequency and cost
Message frequency varies and depends on how often the customer orders — typically one to four messages per order. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
4. How to stop (STOP)
Reply STOP to any message to stop all texts immediately. CANCEL, QUIT, OPTOUT, UNSUBSCRIBE, STOPALL, REVOKE, and END also work. The customer then receives one confirmation:
You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.
Opting out never cancels an order or affects service — order status stays available on the order tracking page and by email. Customers can opt back in by replying START or by checking the consent box on a future order.
5. How to get help (HELP)
Reply HELP or INFO to any message, or email us at Nick@ivywildmedia.com. Customers receive:
Ivywild Media (EZ Online Ordering) support: Nick@ivywildmedia.com. Reply STOP to unsubscribe. Msg&Data Rates May Apply.
6. Privacy of mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See our Privacy Policy for full details.
7. Contact us
Ivywild Media
Email: Nick@ivywildmedia.com